Refund policy

Last updated 10 November 2026

Try it first

Literally comes with 30 writing days free, plus 7 more before it becomes read only, with every feature switched on. Days you only read or plan don't count. You can be sure it suits you before you pay.

If it isn't right for you

Ask within 14 days of buying and you'll get a full refund, no questions asked. It doesn't matter whether you've downloaded, activated or used Literally.

When a refund goes through, the licence key is switched off. Literally then follows the steps in the terms: a notice, 7 days, and a return to the trial or to read only. Your books are untouched and export keeps working.

How to ask

Email hello@penwise.co.uk with your order number, or the email address you bought with. You don't need to give a reason, though we'd be glad to hear what didn't work.

Lemon Squeezy is the seller, so the refund is issued through Lemon Squeezy to the card or account you paid with. We aim to start it within two working days. After that it usually takes 5 to 10 working days to show up, depending on your bank.

Your statutory rights

Consumers in the UK and the EU have a legal right to cancel most online purchases within 14 days. For digital downloads the law lets a seller end that right once the download starts. We don't rely on that: the 14-day refund above is yours either way.

Separately, and with no 14-day limit, the Consumer Rights Act 2015 says digital content must be of satisfactory quality, fit for purpose and as described. If Literally is faulty, you're entitled to have it repaired or replaced. If we can't fix it within a reasonable time, you're entitled to a reduction in the price, up to a full refund.

Nothing in this policy affects those rights. If you live outside the UK, your local consumer law may give you more.